Shipping policy

Last updated: October 3, 2026

Every TenderPrints item is personalized and made to order. Your total delivery time is production time + shipping time.

Production time

Production takes 3–7 business days, depending on the product. Some products include a design preview step; for these, production begins once you approve your preview.

Shipping methods and rates

Destination	Method	Shipping time*	First item	Each additional item
United States	Standard	5–8 business days	$3.99	+$2.99
United States	Express	2–5 business days	$39.00	+$19.00
International	Standard	7–15 business days	$8.99	+$5.99
International	Express	3–6 business days	$59.00	+$29.00

*Shipping time starts after your order has been produced and shipped. Final shipping costs are shown at checkout.

Where we ship from

Our products are made by production partners in several locations, mainly in the United States. If your order contains multiple items, they may ship separately and arrive with different tracking numbers.

Order tracking

Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in our product prices or shipping rates. Delays caused by customs are outside our control.

Shipping address

Please make sure your shipping address is complete and correct. If you need to change it, contact us within 12 hours of placing your order.

Lost, delayed or undeliverable packages

Lost in transit: If your order has not arrived within the estimated delivery window, contact us. We will investigate with the carrier and, if the package is lost or undelivered through no fault of yours, we will reship your order promptly at no cost.
Marked as delivered but not received: Please check with neighbors, your building’s mailroom or other safe places, then contact us within 7 days of the delivery date so we can help.
Incorrect or incomplete address: If a package cannot be delivered because of an address provided by the customer, please contact us. Depending on the situation, we will either help reship your order or offer a special discount on a reorder.

Peak seasons

During busy periods such as Christmas and other holidays, production and carrier times may be longer than usual. We recommend ordering early to make sure your gift arrives on time.