Can’t find what you’re looking for? Email us at support@tenderprints.com – our inbox is open 24/7 and we reply within 24 hours.
Orders & Personalization
How do I personalize my gift?
On each product page, fill in the personalization options (names, text, dates or photo upload) before adding the item to your cart. What you enter is exactly what we produce, so please double-check spelling and details before checking out.
What kind of photo should I upload?
- Use the original, high-resolution photo (ideally at least 1000 × 1000 pixels) – not a screenshot or a photo sent through social media.
- Faces should be clear, well-lit and in focus, preferably facing the camera.
- Please avoid filters, heavy edits, stickers or blur.
If your photo isn’t suitable for printing, we’ll contact you before production to ask for a better one.
Will I see a preview before my gift is made?
Some products include a design preview step. For these, we’ll send you a preview to approve, and production starts once you confirm. Other products are produced exactly as shown in the live preview on the product page.
Can I change or cancel my order?
Yes, within 12 hours of placing your order. Email us with your order number as soon as possible. After that, your gift may already be in production.
Shipping & Delivery
How long will it take to receive my order?
Total delivery time = production time (3–7 business days) + shipping time:
- United States – Standard: 5–8 business days; Express: 2–5 business days
- International – Standard: 7–15 business days; Express: 3–6 business days
See our Shipping Policy for full details and rates.
How much does shipping cost?
US Standard shipping is $3.99 for the first item and $2.99 for each additional item. International Standard is $8.99 for the first item and $5.99 for each additional item. Express options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. Import duties and taxes, if any, are the customer’s responsibility.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can also visit our Track Order page.
Will my gift arrive in time for the holidays?
During peak seasons like Christmas, production and carrier times can be longer. We recommend ordering early – or choosing Express shipping at checkout.
Gifting
Can you ship directly to the gift recipient?
Absolutely. Just enter the recipient’s address as the shipping address at checkout.
Do you offer gift wrapping or gift messages?
Gift options vary by product. Leave a note at checkout or email us after placing your order, and we’ll do our best to accommodate your request.
Do you accept bulk or corporate orders?
Yes! We welcome bulk orders for companies, events, teams and family gatherings, with special pricing for larger quantities. Email support@tenderprints.com with the product, quantity and your deadline, and we’ll send you a quote.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular digital wallets such as Apple Pay and Google Pay where available. All available options are shown at checkout.
Is my payment secure?
Yes. Our checkout is powered by Shopify and protected with SSL encryption. We never see or store your full card details.
Returns & Refunds
Can I return my gift?
Because every item is personalized and made to order, we can’t accept returns for change of mind. But if your item arrives damaged, defective or not as ordered, contact us within 30 days of delivery and we’ll remake it or refund you – your choice.
What if I made a mistake in my personalization?
Please reach out as soon as possible. If production hasn’t started, we can fix it. If it has, we’ll review your case and may offer a remake or a special discount on a corrected reorder.
Read our full Refund Policy.